Terms & Conditions
The Information we collect and how we use it
When you register to use our website we need to know your name, postal address, e-mail address & telephone number.
We gather this information to allow us to process your registration, process any orders you may make and to contact you with information of other products on offer. The relevant information is then used by us to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message with the word “Delete” in the subject box. We will then delete your email from newsletter.
We also keep your information confidential. The internal procedures of Abseil Access Limited cover storage, access and disclosure of your information.
Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
Updating your Details
If any of the information that you have provided to Abseil Access Limited changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to firstname.lastname@example.org
Because of the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
Online Payments & Security/Secure check-out Paypal
We use Paypal for all credit & debit card processing which is the one of the most secure online payment services available. We never view any credit or debit card information all payments are handled by Paypal.
For more details on Paypal’s security & services please visit their website here
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Links To Other Sites
Using Information About You
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Abseil Access Limited.
To serve you better, we may combine information you give us online or in our shop. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Abseil Access Limited website.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Cookies are pieces of information that your browser stores on your computers hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Abseil Access Limited Online Store Terms and Conditions
Terms and conditions may change from time to time and Abseil Access Limited reserves the right to change terms without notice.
We endeavour at all times to have product information and images up-to-date. Any errors are wholly unintentional.
We reserve the right to make changes and update our website as necessary and without notice.
Colour representation of products on screen may vary to actual product colours;Abseil Access Limited cannot be held responsible for these variations.
We ship to Ireland, UK, most of Mainland EU countries.
We always aim to send your order by the next working day. If an item has a ‘Pre-order’ option, it will be noted in the product details. We will send an email to let our customers know when the order will be delivered.
Delivery: You should usually receive your order within 2 days. Although there may be delays at busy times of the year such as Christmas or public holidays.
All orders are dispatched using An Post Registered Post parcel service and will require a signature upon delivery. All items are insured and trackable.
Delivery: You should receive your order within 4-6 days. Although there may be delays at busy times of the year such as Christmas or public holidays.
Mainland EU Delivery:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland
Delivery: You should receive your order within 5-7 days. Although there may be delays at busy times of the year such as Christmas or public holidays..
If you are not there
If you aren't there to sign for the delivery of your order, a note will be left advising you that your order can be collected at the local parcel depot.
Please note that if you fail to collect your order within a certain length of time (usually ten days), it will be returned to us. We are happy to send your order out again but please note that you will have to pay for the shipping again.
We hope that you will be delighted with the high quality equipment, accessories and gifts that you have ordered and received.
We make every effort to wrap items carefully to ensure they arrive to you in perfect condition.
You do have the right to cancel your order and receive a full refund dependent on certain terms and conditions which are:
Order cancellations must be made by email within 7 days of having received the items.
We will send you to email a reference number and instructions on how to pack and send the order.
They must be returned in their original packaging, unused and in a re-saleable state.
Refunds do not apply to the postage and packaging costs of the original order.
If a product is damaged or faulty, we will arrange to send you a replacement as soon as possible.
We advise that you send the returns by recorded delivery from your post office. Unfortunately we are not able to cover the cost of returns postage.
Accuracy of Content
We have taken great care in the preparation of the content of this website, in particular to ensure that the details descriptions and prices quoted are correct at the time of publishing.
The dimensions are approximate only. We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Abseil Access Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked website.
Damage to your computer
Abseil Access Limited makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Abseil Access Limited will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.